Sony has significantly streamlined the process for refunding PlayStation games, replacing its previous cumbersome chatbot with a more direct and user-friendly system. This change makes it much simpler for players to manage their digital purchases.
While direct console refunds are not available, the updated method is easily accessible through the official PlayStation website or the PlayStation app. Here`s a quick guide on how to request a refund:
How to Request a Game Refund on the PlayStation Store or App
- Navigate to the PlayStation Store online or open the app.
- Click on the three dots icon, typically located in the top-right corner.
- Select the option labeled `Transaction History`.
- From your list of purchases, choose the game you wish to refund and then select the `Request Refund` option.
It`s important to note the specific restrictions that apply to game refunds. Generally, a game is eligible for a refund only if it was purchased within the last 14 days and has not been downloaded or played. However, in cases of special circumstances or a faulty product, exceptions might be considered. For such situations, you would need to explain your case directly to PlayStation`s customer service.
This improved refund system is part of a broader wave of updates implemented across the PlayStation Store this summer. These enhancements also included new accessibility options and the integration of Apple Pay support.
In other recent PlayStation news, a Sony executive recently commented that the commercial underperformance of certain titles, such as Concord, has led to increased internal oversight. Additionally, Sony has unveiled a new PS5 Slim bundle featuring NBA 2K26, following a recent price increase for the console.